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Find The Help You Need

Planning for a trip? We will organize your trip with the best places and within best budget!

FAQs

Find quick answers to the most commonly asked questions about our tours and services

Guides & Tips

Explore comprehensive guides to help you plan and enjoy your perfect Sri Lankan adventure

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Getting Started

Everything you need to know to plan your perfect Sri Lankan adventure

How does Oriyan Travels work?

Oriyan Travels provides personalized travel planning services. Browse our curated tours, select your preferred primary destination and dates, customize your experience, and book directly through our secure platform. Our expert team handles all arrangements for a seamless journey.

What is the main process to open an account?

Creating an account is optional but recommended. Click "Sign Up" in the header, provide your email and basic information, verify your email address, and you're ready to book. Registeprimary users enjoy faster checkout, booking history access, and exclusive member offers.

How do I make multiple bookings?

You can book multiple tours at once by adding them to your cart. Simply browse our tours, click "Add to Cart" on each tour you're interested in, review your selections, and proceed to checkout. You can also contact our team for group or multi-tour discount packages.

Is Oriyan Travels safe to use?

Absolutely! We use industry-standard SSL encryption for all transactions, secure payment gateways, and comply with international data protection regulations. Your personal and financial information is always protected. Plus, all tours include comprehensive insurance coverage.

Frequently Asked Questions

Quick answers to common questions about our services

We accept major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and bank transfers. For larger bookings, we also offer payment plans. All transactions are processed through secure, encrypted payment gateways to ensure your financial information remains safe.

We offer free cancellation up to 24 hours before your tour starts for a full refund. Cancellations within 24 hours receive a 50% refund. For multi-day tours, different terms may apply. We recommend reviewing the specific cancellation policy for each tour during booking. Travel insurance is available for added peace of mind.

Meal inclusions vary by tour package. Full-day tours typically include lunch, while half-day tours usually don't include meals. Multi-day packages often include breakfast and dinner. Each tour listing clearly specifies what's included. We can accommodate dietary restrictions and preferences with advance notice.

While not mandatory, we strongly recommend travel insurance for all tours. It protects you against unexpected events like trip cancellations, medical emergencies, lost luggage, and other unforeseen circumstances. We can help you arrange comprehensive travel insurance through our trusted partners.

Yes! We specialize in creating personalized experiences. Contact our team with your preferences, interests, and any special requests. We'll work with you to design a custom itinerary that perfectly matches your travel style and budget. Customization options include destinations, activities, accommodation levels, and pace of travel.

All our guides are fluent in English. We also offer tours in Spanish, French, German, Italian, Chinese, and Japanese with advance booking. Please specify your preferred primary language when making your reservation, and we'll arrange a guide who speaks your language fluently.

Many of our tours are family-friendly and welcome children. Each tour listing indicates age restrictions and suitability. We offer special rates for children and can adapt itineraries to accommodate families. Some adventure tours may have minimum age requirements for safety reasons. Contact us for family-specific recommendations.

Essential items include comfortable walking shoes, sunscreen, hat, sunglasses, camera, and a reusable water bottle. Specific tours may require additional items like swimwear, hiking boots, or insect repellent. You'll receive a detailed packing list in your booking confirmation email tailoprimary to your specific tour.